Refund Policy
Order Cancellation
Within 24 hours after placing your order, you can cancel the order, and we will give you a full refund.
Returns
We accept refunds and returns for the following cases: the item is broken, we sent the wrong item or the wrong size.
We only accept returns after 30 days of receiving the order.
Return Address: 1014 Liberty Ave, Natrona Heights, PA 15065, USA
To complete your return, we require your order number and proof of a defective item in one of the cases above.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
If the item is lost, we will not be responsible and we do not offer refunds in this case.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment. This refund will take time, depending on your card issuer.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at support@zordex.us
Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at support@zordex.us
Shipping
Place items in a box with email confirmation or original receipt and a note detailing what you would like us to do to remedy your situation. We cannot process an exchange or refund without your receipt.
You will be responsible for paying for your shipping costs for returning your item. Shipping costs are non-refundable.
European Union 14-day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Contact us:
Phone: +1 602-345-0851
Email: support@zordex.us
Address: 1014 Liberty Ave, Natrona Heights, PA 15065, USA
Business Hours:
Mon – Sat : 9am – 10pm (EST)
Sunday: 10am – 5pm (EST)